If you are not satisfied with your purchase, or simply change your mind, it's no problem! You can return your item within 14 days of receiving your order.
Please note, we do not accept returns on earrings due to hygiene.
To process a return, please contact us at firstname.lastname@example.org quoting your order number for instructions on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in its original packaging. Items that appear worn or used will not be refunded and returned to the customer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All products are covered by our standard 3 month warranty to cover any manufacturing defects with the exception of personal damage to the item.
Please note the warranty is void if any damage is caused by perfumes, bleaching, heat exposure and general wear and tear.
Any lost items cannot be replaced or refunded.
Please contact us at email@example.com for further information.